We offer free worldwide shipping on all orders over $40.

 

All orders will be scheduled for shipment in 1-2 business days after the order is placed, excluding holidays. This applies to Express orders as well. Orders placed after 11AM PST on Fridays may not be processed for shipping until the following Monday morning.

Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way

*If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders.

The shipping services offered are subject to change depending on carrier reliability; based on extreme delays caused by weather or overall package volume. 

Have your Order Number or Tracking Number?

Use the link below for the latest Carrier Updates!

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Domestic Orders:

*These transit times are estimates given by our carrier partners, we do not file claims for late deliveries and shipping costs are not refundable. If you have any questions about shipping or delivery, please contact our Customer Success Team.

 

Carrier

Locations

Transit time

Cost

UPS Mail Innovations

On contiguous U.S. orders

3-7 business days

Free on orders > $34

$4 on orders <$34

USPS First Class

On orders to Alaska and Hawaii

5-7 business days

Free on orders > $34

$4 on orders <$34

FedEx One Rate

On contiguous U.S. orders *Not available for P.O. box addresses

1-3 business days

$9 on orders > $34; under 10 lbs.

USPS First Class

APO orders

5-7 business days

Free on orders > $34

$4 on orders <$34

USPS Priority

Custom Engraved orders

2-4 business days

Free on Engraved Orders

$9 on orders > $34; over 10 lbs.

  

International Orders:

We offer free shipping on orders over $30 to most countries. These transit times are estimates given by our carrier partners, we do not file claims for late deliveries and shipping costs are not refundable. If you do not see your country listed at checkout please contact our Customer Success Team for more information.

 

Carrier

Locations

Transit time

Cost

DHL eCommerce 

On countries where offered

7-14 business days

Free on orders > $30

$5 on orders < $30

DHL Worldwide Express

On countries where offered

2-4 business days

$15 - $35 depending on country

UPS Worldwide Expedited

On specific countries where DHL is not available

2-4 business days

$15 - $35 depending on country

 

Shipping Holidays:

Our shipping facility as well as the carriers we use are not operating on the following holidays. If your order was placed on or around these holidays please add an additional 1-3 business days for your order to be processed. 

New Year’s Day - January 1, 2021

Easter Sunday - April 4, 2021

Memorial Day - May 31, 2021

Independence Day - July 5, 2021

Labor Day - September 6, 2021

Thanksgiving Day - November 25, 2021

Christmas Day - December 25, 2021

New Year’s Day - January 1, 2022

Military Addresses and Shipping:

Orders shipping to an APO, FPO, or DPO address will need to be placed on our US site and will be treated as a domestic order.  

For more information on how to format your military address, please follow USPS guidelines at the following link: https://faq.usps.com/s/article/How-Do-I-Address-Military-Mail

We do apologize but at this time we cannot offer Express services to APO/FPO/DPO addresses.

Refused Shipments:

If you refuse your shipment from Xkiki, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to Xkiki.

Returned to Sender:

In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you see your package has been marked “Return to Sender” please contact our Customer Success Team.

Shipping Disclaimer:

Once your order has been shipped out, Xkiki is not responsible for any losses or damages in transit. The customer’s responsibility is to follow the tracking information provided and contact the courier, to monitor the delivery of the shipment. Our Customer Success Team team is happy to help you in recovering an item to the best of our abilities, however, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

Please see our Returns Page information for further details.